Water & Wastewater

In an emergency, please contact the Water and Wastewater Department at 802-434-2178 during normal business hours. If it is outside normal business hours or if there is no response, please contact Superintendent Steve Cote at 802-598-4593.

For non-emergency issues you can email Superintendent Steve Cote at scote@ richmondvt.gov

With the installation of new water meters each Richmond Water Resources customer now has an online water account that can be used to track water usage. (This does not change the billing system for customers. Bills will still be mailed and payment in the form of cash, check, or direct debit will still be accepted.) The account shows real time data for water usage. This is helpful to monitor your usage and can also be used to detect leaks if there is usage when there should not be, such as overnight or when you are on vacation.

We mailed information on how to sign up for the accounts with all of the bills that were mailed in October. A copy of the instructions can be found here. 

Here is a link to the customer portal that can be used to check your account once it is set up. 

Customer Portal

Tax Payment Information

Water Payment Information