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Water & Wastewater

Emergency Contact Information

In an emergency, please contact the Water and Wastewater Department at 802-434-2178 during normal business hours. If it is outside normal business hours or if there is no response, please contact Superintendent Steve Cote at 802-598-4593.

For non-emergency issues you can email Superintendent Steve Cote at scote@ richmondvt.gov

Water Conservation Notice for Richmond Water Resources Department Customers

10/2/25 - Richmond Water Resources is asking its customers to conserve water. Typically, the water level in the water tank reduces a small amount each day and the tank is replenished overnight by pumping water from the well. Last night the water tank did not fully re-fill overnight. This is very unusual. Water is flowing out of the well and there does not appear to be a large leak in the system. The staff is troubleshooting the issue. Until the tank re-fills as usual for a few nights in a row customer are being asked to conserve water by using water for only essential needs and by eliminating non-essential uses like watering gardens or washing cars.

Please note, this water conservation notice only applies to customers of the Richmond Water Resources Department (Town Water) and does not apply to private wells.

The Richmond Water Resources department provides you with safe, high-quality water and tertiary wastewater treatment.

281 Esplanade
Richmond, VT 05477

Payments

Mail to:
Town Center Building
203 Bridge St
PO Box 285
Richmond, VT 05477

For questions on billing contact Finance Director Connie Bona at cbonna@ richmondvt.gov  802-336-2094

** Note, please include your parcel account number with the payment.

Methods of Water Bill Payment

  • Checks
  • Cash
  • Direct Debit: The residents must come to the town office to complete the direct debit form.

**Payments must be received or post marked by 11:59pm on the due date in the office or deposited Town Center drop box located on 203 Bridge Street, Richmond, VT.

**If you see the red light flashing at the pump station, call us! If you see water bubbling out of the ground in the municipal system boundary, call us!

Water Bill Due Dates

  • March 31
  • June 30
  • September 30
  • December 31

** If due date falls on weekend or Holiday, the due date is the following business day.

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