Main content

Water & Wastewater

Emergency Contact Information

In an emergency, please contact the Water and Wastewater Department at 802-434-2178 during normal business hours. If it is outside normal business hours or if there is no response, please contact Superintendent Steve Cote at 802-598-4593.

For non-emergency issues you can email Superintendent Steve Cote at scote@ richmondvt.gov

Online Water Accounts for Customers to Track Water Usage

With the installation of new water meters each Richmond Water Resources customer now has an online water account that can be used to track water usage. The account shows real time data for water usage. This is helpful to monitor your usage and can also be used to detect leaks if there is usage when there should not be, such as overnight or when you are on vacation.

We mailed information on how to sign up for the accounts with all of the bills that were mailed in October. A copy of the instructions can be found here. 

Here is a link to the customer portal that can be used to check your account once it is set up. 

Customer Portal

Water Conservation Notice Lifted for Richmond Water Resources Department Customers

10/7/25 - Richmond Water Resources has lifted the Water Conservation Notice that was put in place on October 2, 2025. The notice was put in place due to the water tank failing to fully re-fill last Thursday. The well and pump have been performing normally for the past five days, and the tank has been re-filling each evening. Richmond Water Resources Department would like to remind customers that drought conditions persist and general conservation of water is prudent.

Please note, the water conservation notice only applied to customers of the Richmond Water Resources Department (Town Water) and did not apply to private wells.

The Richmond Water Resources department provides you with safe, high-quality water and tertiary wastewater treatment.

281 Esplanade
Richmond, VT 05477

Payments

Mail to:
Town Center Building
203 Bridge St
PO Box 285
Richmond, VT 05477

For questions on billing contact Finance Director Connie Bona at cbonna@ richmondvt.gov  802-336-2094

** Note, please include your parcel account number with the payment.

Methods of Water Bill Payment

  • Checks
  • Cash
  • Direct Debit: The residents must come to the town office to complete the direct debit form.

**Payments must be received or post marked by 11:59pm on the due date in the office or deposited Town Center drop box located on 203 Bridge Street, Richmond, VT.

**If you see the red light flashing at the pump station, call us! If you see water bubbling out of the ground in the municipal system boundary, call us!

Water Bill Due Dates

  • March 31
  • June 30
  • September 30
  • December 31

** If due date falls on weekend or Holiday, the due date is the following business day.

Water and Sewer Commission

Water Commission Document Archives

Applications

Reports

Monthly Water Reports