Water & Wastewater
Emergency Contact Information
In an emergency, please contact the Water and Wastewater Department at 802-434-2178 during normal business hours. If it is outside normal business hours or if there is no response, please contact Superintendent Steve Cote at 802-598-4593.
For non-emergency issues you can email Superintendent Steve Cote at scote@ richmondvt.gov
Online Water Accounts for Customers to Track Water Usage
With the installation of new water meters each Richmond Water Resources customer now has an online water account that can be used to track water usage. The account shows real time data for water usage. This is helpful to monitor your usage and can also be used to detect leaks if there is usage when there should not be, such as overnight or when you are on vacation.
We mailed information on how to sign up for the accounts with all of the bills that were mailed in October. A copy of the instructions can be found here.
Here is a link to the customer portal that can be used to check your account once it is set up.
Water Conservation Notice Lifted for Richmond Water Resources Department Customers
10/7/25 - Richmond Water Resources has lifted the Water Conservation Notice that was put in place on October 2, 2025. The notice was put in place due to the water tank failing to fully re-fill last Thursday. The well and pump have been performing normally for the past five days, and the tank has been re-filling each evening. Richmond Water Resources Department would like to remind customers that drought conditions persist and general conservation of water is prudent.
Please note, the water conservation notice only applied to customers of the Richmond Water Resources Department (Town Water) and did not apply to private wells.
The Richmond Water Resources department provides you with safe, high-quality water and tertiary wastewater treatment.
281 Esplanade
Richmond, VT 05477
Payments
Mail to:
Town Center Building
203 Bridge St
PO Box 285
Richmond, VT 05477
For questions on billing contact Finance Director Connie Bona at cbonna@ 802-336-2094 richmondvt.gov
** Note, please include your parcel account number with the payment.
Methods of Water Bill Payment
- Checks
- Cash
- Direct Debit: The residents must come to the town office to complete the direct debit form.
**Payments must be received or post marked by 11:59pm on the due date in the office or deposited Town Center drop box located on 203 Bridge Street, Richmond, VT.
**If you see the red light flashing at the pump station, call us! If you see water bubbling out of the ground in the municipal system boundary, call us!
Water Bill Due Dates
- March 31
- June 30
- September 30
- December 31
** If due date falls on weekend or Holiday, the due date is the following business day.
Water and Sewer Commission
Reports
- Consumer Confidence Report 2024
- Consumer Confidence Report 2023
- Consumer Confidence Report 2022
- Consumer Confidence Report 2021
- Consumer Confidence Report 2020
- Consumer Confidence Report 2019
- Consumer Confidence Report 2018
- Consumer Confidence Report 2017
- Consumer Confidence Report 2016
- Consumer Confidence Report 2015
- Consumer Confidence Report 2014
- Consumer Confidence Report 2013
- Consumer Confidence Report 2012
- Consumer Confidence Report 2011
- Consumer Confidence Report 2008
- Consumer Confidence Report 2006
- Consumer Confidence Report 2005
- Consumer Confidence Report 2004
- 2009 GME Engin Services Agree Village Infrastructure
- 2013 Water Consumer Confidence Report 4-4-13
- Richmond 2014 annual customer presentation
- 2014 Consumer Confidence Report
- FY15 Budget Water Resources Approved 4-28-2014
- FY2015 rate tables showing account allocations 5-2-2014
- Water Storage Tank Preliminary Engineering Report December 2013
Monthly Water Reports
- Guide to Monthly Water Report Data
- August 2022
- September 2022
- October 2022
- November 2022
- December 2022
- January 2023
- February 2023
- March 2023
- April 2023
- May 2023
- June 2023
- July 2023
- August 2023
- September 2023
- October 2023
- November 2023
- December 2023
- January 2024
- February 2024
- March 2024
- April 2024
- May 2024
- June 2024
- July 2024
- August 2024
- September 2024
- October 2024
- November 2024
- December 2024
- January 2025
- February 2025
- March 2025
- April 2025
- May 2025
- June 2025
- July 2025
- August 2025
- September 2025