The Richmond Water Commission has voted to make a rate adjustment to the 3rd quarter billing to encourage users to run their taps at a trickle through the end of the quarter on March 31st to avoid freeze ups. The billing adjustment will cap the user cost to no more than what customers paid in the 2nd quarter – so if you use less water now than in the last quarter, you will pay that amount, but if you use more, you will pay no more than that last quarter’s amount.
Just to remind you, if the water temperature from your tap is less than 40 degrees, you may be in danger of a freeze up and you should consider running your tap at a trickle. Kendall is taking readings from across town to give everyone an idea of what areas are colder and more in danger, however, everyone’s service line can be affected differently. We expect that the coldest pipes may be in freeze danger through the end of March. That is indeed shocking, but the cold weather this month has pushed frost down that deep and will take time to recede.
If you have questions or concerns about your water or frozen pipes, call the Water Department at 434-2178. If you leave a message, it will be returned. In the event of an overnight emergency such as a broken main or service line where water is pouring out, please call the Police emergency number of 434-2153.